How We Help = Map + Model + Design
3 Steps to Ensure Project Success
Xpert Map™
Create information you can trust.
We start with experts. (Why experts?)
Quickly test assumptions and determine best-level design criteria.
Inform, energize and align stakeholders.
Create a detailed understanding of the context within which solutions must work.
2. Xpert Model™
Create a strategy guaranteed to win.
We quantitatively assess to accurately predict the most successful strategy.
Translate the map into 50-130 variables (specific needs).
Determine the opportunity score for each need in terms of importance and satisfaction.
Prioritize the top 5-10 most important unmet needs to focus on.
Focuses design requirements and resources on satisfying end users' most important, unmet needs.
3. Xpert Design™
Create solutions end users grasp with enthusiasm.
A great solution won’t work if people won’t use it. Solutions need to be “people-perfect.” That’s why you engage a People Architect.
Solution Design Workshops facilitate the project team through a people-centered design process to a people-perfect solution.
Design an end user experience from beginning to end so the solution is much more than a transactional event, product, or service.
Leverage the context and environment in which end users will adopt the solution in order to design solutions that will be easier and more intuitive to implement.
The European Medical Director, Professor Dr. John, and Dr. Tim exploring an important detail in a map for a new heart device design and how it will be used.
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“Customers helping us map were so excited they clapped for themselves at the end of a spectacular day. Then we clapped for them and Tim as well. The energy was inspirational.”